Privacy Policy

Exchange Compass ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect information when you visit our website.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). You can learn more about the APPs at https://www.oaic.gov.au/.

1. Information We Collect

We may collect the following types of information:

Information you provide directly (optional):

• Email address when you subscribe to our mailing list or submit a form
• Name and business details when you submit a business partnership inquiry
• Feedback, questions and suggestions when you use our questions & feedback form
• Unsubscribe reasons when you opt out of our mailing list

Information collected automatically:

• Analytics data (e.g., pages viewed, time on site, device type, browser, general location, referral URLs)
• Cookies (please go to Cookie Policy for more information)

We do not collect account information or passwords. We do not intentionally collect sensitive information as defined by the Privacy Act.

2. Why We Collect Information

We collect and use information to:

• Send newsletter updates about new programs, tips and platform features (if subscribed)
• Respond to partnership inquiries, feedback and questions
• Process program suggestions and data corrections
• Understand how visitors use our website
• Improve our content and features
• Analyze traffic patterns and user behavior
• Maintain and troubleshoot the website

3. Email Communications

Subscriptions

If you subscribe to our mailing list, we will send you:

• Notifications about newly added programs
• Tips for finding exchange opportunities
• Platform updates and new features
• Occasional content from business partners (such as scholarship opportunities or student resources)

Unsubscribe
You can unsubscribe at any time by visiting the unsubscribe section within Manage Preferences.

4. How We Collect Information

We collect information:

• Directly from you when you submit forms (subscribe, feedback, partnership inquiries, unsubscribe)
• Automatically when you use the website (via cookies and analytics tools)

5. Disclosure of Information

We may share information with:

• Service providers who help us operate the website (e.g., hosting, email delivery services, form processing tools, analytics). These providers are only authorized to use your information to provide services to us.
• Legal and regulatory authorities if required or authorized by law, or to protect our rights and users.

6. Overseas Disclosures

Some of our service providers may store or process data outside Australia (for example, in the United States). We use reputable providers with appropriate privacy and security measures consistent with the Australian Privacy Principles.

7. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to measure website performance and understand usage patterns.

We also use Cloudflare as our nameserver and CDN provider, which may set security and performance cookies to protect the website. You can control cookies through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from viewing content.

For more information, see our Cookie Policy.

8. Links to Other Websites

Our website may include links to third-party websites such as universities or exchange programs. We are not responsible for the privacy practices of these external sites. Please review their policies separately.

9. Security

We take reasonable steps to protect information from unauthorized access, loss or misuse through secure infrastructure and industry-standard practices.

No method of internet transmission is 100% secure, but we maintain appropriate safeguards.

10. Data Retention

We keep information you provide through forms only as long as necessary to respond to your inquiry, process your submission or send newsletters (if subscribed). Usage analytics data is retained according to our analytics provider's policies.

11. Your Rights

You may:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (subject to legal requirements)
• Opt out of future communications from us

To exercise these rights, contact us at support@exchangecompass.io. We may need to verify your identity before fulfilling a request.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "Last updated" date at the top.

13. Contact Us

If you have questions or concerns about privacy, contact us at:

Email: support@exchangecompass.io